United States Shipping
RJ Pilot Shop ships to all US addresses including Puerto Rico via UPS. UPS affords our customers tracking and insurance. Please provide a full street address for shipping.
Alaska and Hawaii Shipments
We ships to Post Office Boxes, Alaska and Hawaii by US Priority Mail. Priority Mail usually takes 2-3 days but does not provide tracking and insurance. Please let us know if you would like tracking and/or insurance on your order.
International Shipping
Processing of international orders takes longer. Please allow time for us to pack and weigh your order and estimate the postage & handling cost. We will e-mail this information to you before your order is processed and shipped. We must have confirmation of acceptance of shipping costs and policies before your order is finalized.
Most orders are shipped by International First Class Mail. Delivery for most shipments is estimated by the US Post Office at 7-10 days. Although most parcels arrive in this period, there can be delays due to many factors including higher volume of mail, increased security concerns and time to clear customs. There have been instances of parcels taking 3-4 weeks to arrive. RJ Pilot Shop has no control over the postal services and therefore cannot and will not guarantee arrival dates or give credit for delays in shipping.
If you order does not arrive within 30 days, we can place a claim with the US Post Office for a lost parcel. Under US Postal regulations, this is the earliest we can ask for a claim inquiry. It can take an additional 30 days for the Post Office to investigate.
Customs, Duty Tax and VAT - Your parcel may be subject to a customs, duty or VAT tax. The regulations concerning whether or not your order will apply vary by country and it is the obligation of the consumer to obtain information concerning these taxes and pay them if necessary. You can usually obtain this information by contacting your postal office or customs office.
Returns
We will accept returns for refund if notified within 7 days of receipt of the product. We will accept a return for exchange within 30 days of receipt of the product. You must notify us in advance of your return and receive a return authorization number. We must receive the product back within 10 days of notification of intent to return. It must arrive at the store undamaged in saleable condition. Refunds will be credited back to the card used to purchase the item. We do not refund shipping.
How to Return an Item
Please email sales@rjaviation.com to request a refund and we will assign you a tracking #.
Mail your returned item to:
RJ Pilot Shop
Returns Tracking #
PO BOX 9021932
San Juan, PR 00902-1932
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items cannot be returned if they are opened. These include music, software, and video games. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Damaged Goods
If goods are damaged during shipment by UPS save the item, the box and all packing material. Notify us and we will place a claim with UPS. UPS insures all shipments and so far has made good on them. You may have to allow a UPS representative access to inspect the damaged merchandise and packaging before an adjustment can be made. We will replace the product at the carrier's expense. If you request that we use the US postal service and decline insurance to save on shipping cost, any adjustment for damage will be between you and the post office.
Canceling Orders
We take pride in prompt shipping and most orders are shipped the morning following our receipt of the request. Orders received on Friday or over the weekend will in most cases be shipped the following Monday. If you decide you do not want what you ordered, it is imperative that you e-mail us immediately at sales@rjaviation.com. Once we ship the item you may return it under the conditions stated above, but we will not refund the shipping cost.
